Measuring your relationship with your customer isn’t easy. Most organisations rely on a combination of Net Promoter Score (NPS) mechanisms and qualitative feedback, but at an enterprise level, neither is easy to collect. In addition the schedule for the collation of formal feedback such as NPS can mean that results are skewed towards the time they are taken and don’t act as an accurate barometer over a longer period of time.
Scorecarder is a platform that enables you to provide your customer with a quick and easy mechanism for scoring performance at a project by project or delivery engagement level. It takes them less than five minutes to complete, and you’re collecting feedback exactly when it’s needed – just as the project is completed.
To find out more about Scorecarder, get in touch.