Jenna Frampton explains why delivering the best possible customer experience has never been more important. With so much choice in every market and sector you need a key point of differentiation. So what have you got over your rivals to grab the attention of potential customers and keep your existing ones? A unique product or […]
“You’re lazy, over-entitled and expect far too much from life.” The opening line from Stacey Honnor’s blog last week pretty much sums up the view I had of Millennials. Don’t get me wrong, much of our team are Millennials, and my view of them is utterly different from the above, but sometimes it’s hard to […]
We know from our customers that delivering a high quality product or service is no longer enough. To retain customers you need to add even greater value. To do this and do it well, businesses need to find out what REALLY matters to their business customers. And it doesn’t need to cost a fortune. I […]
In an increasingly fast-paced working environment, opinions can be formed in seconds. And held for years. If you’re lucky that opinion could be fantastic – hey, well done. Although it does mean you have everything to lose if you make a mistake in how you communicate (sorry about that). On the plus side, if that […]
People buy from other people, we know this. People buy from other people that they trust, we know this too. Let’s talk about trust. More specifically, how do you get a customer to trust you? Trust, for me, only occurs once you have done what you said you would do. In short, you deliver on […]
You don’t need me to tell you that your social presence is important and that you should keep it up to date; we all know that. Or do we? We all have a CV yet not everyone keeps their LinkedIn profile up to date… It’s like starting a new week and intending to eat clean…it […]
Google has updated the algorithms that sit behind its search engine to favour websites that work on mobile devices. From the 21st April, how mobile friendly your website is will directly affect how high up it features on Google search results pages. Like it or not your website will now be judged on a range […]
